Refund policy

At EMOR, every garment is thoughtfully designed and carefully crafted. Most of our pieces are made-to-order or produced in limited quantities to ensure quality, exclusivity, and attention to detail.

We request all customers to read this policy carefully before placing an order.

Order Cancellation

• Orders can be cancelled within 12 hours of placing the order.

• After 12 hours, the garment enters the production process and cancellation will not be possible.

• To request a cancellation, please email us at:
  📧 officialemor@gmail.com
  (Please include your order details.)

Returns & Exchanges

As EMOR follows a made-to-order and limited production model, we do not accept returns or exchanges for the following reasons:

• Change of mind

• Incorrect size selection by the customer

• Slight colour variation due to screen resolution

• Minor measurement variations (±0.5 to 1 inch)

We strongly recommend referring to the size chart before placing your order.

Eligible Returns

We only accept returns if:

• You received a damaged product, or

• You received the wrong product

To raise a return request, you must notify us within 24 hours of delivery and provide:

• Mandatory unboxing video

• Clear images of the issue

• Order number

⚠️ Without an unboxing video, we will not be able to process the request.

Refund Policy

If your return request is approved after verification:

• The refund will be processed to the original payment method within 7–10 working days

• Shipping charges are non-refundable

Important Notes

• All products go through strict quality checks before dispatch

• EMOR reserves the right to refuse returns that do not meet the above conditions